M*Modal Closes the Loop on Clinical Documentation
Hospital staff at Marin General Hospital and MMPC in California explains the workflow and efficiency benefits of switching to M*Modal flexible medical transcription systems. See our full suite of products at https://mmodal.com/products-services/
“My goal as chief medical officer is to make life easier for the doctors,” says Dr. Joel Sklar. “The last thing I want to do is bring in a technology that is difficult for them to implement. My first impression of M*Modal when I did my first demo, was, quite frankly, blown away.”
“And the fact that M*Modal offered multiple ways to get transcriptions done, multiple platforms for doing that as well as integration with the tool was really important for us,” says Mark “Z” Zielazinski, the chief information and technology integration officer.
“Fluency Direct allows me to do more of what I enjoy, which is see the patient, talk to the patient, which makes me be able to be a doctor for a larger percentage of that day,” says Dr. Brian Keeffe, a chief medical informatics officer and cardiologist.
“That coupled with the ability of M*Modal to more clearly and correctly recognize voice versus some of the issues we had with other voice recognition systems was a win,” says Ted Ramsay, director of clinical systems.
“We use Citrix products; it has to work in those environments,” Zielazinski says. “We don’t want to create a whole new environment to bring in a product. By implementing the full suite of products from M*Modal we expect to have a suite of products that our physicians will adopt very quickly, give us quick turnaround for information and make it easy for them to treat the patients here at Marin General Hospital.”
“I will start a note in the exam room with a patient; the voice files are there. I move over to my office; the voice files are there,” Keeffe says. “I don’t have to retrain it. I train it once and it knows no matter where I’m working from, even from home. For me, that was a game changer. It has made me a lot more flexible and efficient by using it.”
“So, one of the key advantages for us is that we’ll eliminate a number of different vendors from our previous solution,” Zielazinski says. “And to us, that means reducing our overall transcription costs, reducing our maintenance costs and reducing our technology costs. So our current vendor wasn’t capable of doing both the front-end and back-end transcription capabilities, and M*Modal gave us that ability to do that. And that’s an important piece for us, particularly as it relates to the Meaningful Use Stage 2 requirement. Nobody else offered that kind of flexibility.”
“If you’re in the critical care unit, you want that note available instantly because that patient can turn in a second,” Sklar says. “And when seven consultants show up trying to figure out what’s going on, they want that information right then, not in an hour.”
“We’ll have one training, one implementation and one technology,” Zielazinski says.
“I can’t say it enough that M*Modal provides that flexibility to physicians to practice medicine the way they’re accustom to practicing medicine,” Ramsay says.
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