Delivering the ‘always-on’ travel experience – John Hurley, Chief Technology Officer, Ryanair

Paper is dead and mobile devices are driving this change. In the same way that customers no longer carry around a walkman, a camera, a diary or a map, they are about to start leaving their wallets, ID and boarding passes at home.
In the travel industry we have to embrace this trend and work together to offer a seamless experience. We need to have the correct information available, at the right time in the right format. So we can put the customer experience at the center of this challenge. We need to build platforms that will help the industry share this data to create that seamless experience.

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