Innovation and Technology Platform Shifts with Two Accenture Chief Information Officers

Businesses of the future will use existing platforms differently but migrate through time, so email as an example. Email has been classically used and overused as a communication vehicle, and it’s become progressively less and less effective. Push email of that nature does not fit in which the way individuals now sells data and collaborate.

So knowledge exchanges, social collaboration, environments where individuals connect on ideas and threads and follow each other becomes the way to now insert corporate communication and to and to land a bit more effectively in the lines of the user’s, and that’s what we are doing.

So I think email will be used less for a less wide range of activities – just as the telephone has been. The telephones do not ring in offices now, because social collaboration indicates who’s on your call, who is available to call, and you call people when they’re available. So voice messaging and things of that nature I think are also becoming a thing of the past as well.

I would add specialized devices. I think the phone is a great example of a specialized device that we don’t need any more. I think we are going to see more and more of those things show up on individual your cellphone or your laptop. Software takes over the world and I think that’s been pretty obvious for a long time. So a lot of specialized devices are going to go away, the phone is already is an example Andrew.

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View the entire episode conversation here:
https://www.cxotalk.com/interview-with-frank-modruson-andrew-wilson

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