Government Use of Mobile Technology: Barriers, Opportunities, and Gap Analysis

Government Use of Mobile Technology: Barriers, Opportunities, and Gap Analysis

December 22, 2015





Mobile technology has become a key driver throughout information technology. The growth of the tablet market, user demand for smartphone technology, and rapid mobile device innovation are driving the future of our end-user computing platform. The use of mobile technology provides opportunities for innovation, agility and flexibility in the workplace.

Departments and agencies (agencies) should establish sound policies that define their mobile strategy, while accounting for an ever-changing technological landscape. To that end, Executive Order 135711 (Streamlining Service Delivery and Improving Customer Service), issued April 27, 2011, directed Federal agencies, in consultation with the Office of Management and Budget (OMB), to take steps to improve the quality of Government services to the American people. Under that Executive Order, the Digital Government Strategy2 was released in May 2012 with three objectives:

• Enable the American people and an increasingly mobile workforce to access high-quality digital government information and services anywhere, anytime, on any device;

• Ensure that, as the government adjusts to this new digital world, we seize the opportunity to procure and manage devices, applications, and data in smart, secure, and affordable ways;

• Unlock the power of government data to spur innovation across our Nation and improve the quality of services for the American people.

The Information Security and Identity Management Committee (ISIMC), by direction of the Federal CIO Council, chartered a Mobile Technology Tiger Team (MTTT) to address Milestone Action 10.2 of the Digital Government Strategy: “Evaluate opportunities to accelerate the secure adoption of mobile technologies into the Federal environment at reduced cost.” To address 10.2, the MTTT created a methodology for gathering information from different agencies to identify the following key considerations for the use of mobile technologies in the Federal Government:

• Opportunities and barriers;

• Gaps; and

• Risks, threats, and vulnerabilities.

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