Daniel Acton – Chief Information & Technology Officer Virgin Mobile USA
On ITs role in QoS, innovation, and Virgin Mobiles award-winning customer experience.
Daniel is responsible for leading Virgin Mobiles evolution in information technology as it continues to expand its information operations through an outsourcing agreement with IBM and the integration of Helios technology operations.
He is a firm believer that IT has to be enabling your business strategies, or theres no point to it. But this is notoriously tricky to achieve – especially in areas like service and innovation. So whats his secret?
In this interview, Daniel talks with Adam Burns about:
Key lessons to bridge the business/IT divide
Managing the human side of technology
Balancing business goals with IT innovation
Price or QoS: addressing the telco conundrum
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